Please read our teams discretional policies and additional information on data privacy; we prioritize your safety as a valued customer. Feel free to contact us with any necessary concerns.
Last Updated: January 1, 2025
Eligibility:Returns accepted within 30 days of delivery.Items must be unused, in original packaging, and in resellable condition.Proof of purchase is required
.Non-Returnable Items:Opened or used Step Up Shoe Cleaners products (due to hygiene & safety).Gift cards or promotional items.
Return Process:Email our support team at Stepupshoecleaners@gmail.com with your order number and reason for return. Once approved, you will receive a return authorization and shipping instructions.
Customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).
Refunds:Processed within 5–10 business days after inspection of returned items.Refunds are issued to the original payment method only.Exchanges:We only replace defective or damaged items.
Last Updated: January 1, 2025
Processing Time:Orders are processed within 1–2 business days (excluding weekends and holidays) after payment is confirmed.
During peak seasons or promotional periods, processing may take up to 3–5 business days.
Shipping Rates & Delivery Estimates:Standard Shipping (3–7 business days): $X.XX (Free for orders over $XX)Expedited Shipping (1–3 business days): $X.XXInternational Shipping (7–21 business days): Rates calculated at checkout.
Tracking:Once your order ships, you will receive a tracking number via email or SMS.Please allow up to 24 hours for tracking information to update.
Delivery Delays:We are not responsible for delays caused by carriers, customs, or circumstances beyond our control (e.g., weather events).
International Orders:Customs fees, import duties, or taxes are the responsibility of the buyer.Check your local regulations before placing an order.
Last Updated: January 1, 2025
Information We Collect:
Personal Information: Name, shipping address, billing address, email, phone number.Payment Information: Processed securely through third-party payment processors; Step Up Shoe Cleaners does not store full payment details.Usage Data: IP address, browser type, device info, pages visited, and time spent on our website.
How We Use Your Information:To process and fulfill orders.To communicate updates, promotions, and product information (only with your consent).To improve website performance and customer experience.
Data Protection:We implement industry-standard encryption and secure server protocols (SSL) to protect personal information.Access to customer data is restricted to authorized personnel only.
Cookies:We use cookies to enhance user experience, analyze traffic, and remember preferences.You can disable cookies via your browser settings, but some features may not function properly.
Third-Party Sharing:We do not sell your personal data.We may share necessary information with shipping carriers, payment processors, and service providers to fulfill your order.
Your Rights (Applicable in 2025 Compliance Standards):Request a copy of your data.Request correction or deletion of your data.Opt-out of marketing emails at any time via the unsubscribe link.4.
Additional Legal Disclosures
Product Disclaimer:Step Up Shoe Cleaners products are intended for cleaning footwear only.Always follow usage instructions provided on the label.Step Up Shoe Cleaners is not liable for damage caused by misuse, improper application, or use on non-recommended materials.
Intellectual Property:All images, product descriptions, and branding on this website are the property of Step Up Shoe Cleaners. Unauthorized reproduction is prohibited.
Limitation of Liability:Step Up Shoe Cleaners shall not be held responsible for indirect, incidental, or consequential damages related to product use, website usage, or shipping delays.
Changes to Policies:Step Up Shoe Cleaners reserves the right to update or modify these policies at any time. Changes will be posted on this page with a new “Last Updated” date.
